Top Concierge

A VIP club for your
Amazon buyers.

Your buyers already know the brand from Amazon. Top Concierge is the post-purchase moment that makes them feel important — VIP access, early launches, and 24/7 AI support. Not a second product page.

Book a demo
tear here↓
tc-04F2-9Kopt-in · v3
Acme Coffee
no. 04F2
Scan for VIP access & 24/7 support.
vipACME-CLUB
app.topconcierge.ai/overview
OverviewLive
Last 30 days · all brands
Last 30 days▾
VIP signups
0
+18.4%
Scan → opt-in
0.0%
+0.8pp
Support chats
0
+24%
Repeat lift
+0.0%
vs control
Opt-ins · last 30 days
+18.4% vs prev
Activity
Realtime
marcus42@gmail.com
Acme Coffee · joined VIP
now
sofia18@hey.com
Pure Bloom · asked support
now
noah77@proton.me
Acme Coffee · viewed launch
new SKU
amira31@gmail.com
Furr & Co · joined VIP
now
  1. 01

    Set up your brand

    app.topconcierge.ai/admin/brands/acme-coffee
    Brands / New
    Set up your brand site
    SubdomainAvailable
    acme-coffee
    .topconcierge.ai
    Checked against the registry just now.
    Brand name
    Acme Coffee
    Color
    #7C3AED
    Discount
    20% off
    Logo
    AReplacePNG or SVG, up to 1 MB.
    About
    Single origin coffee for early risers.
    FAQ, markdown
    ## How long does it keep? Sealed, 90 days. Opened, 14 days.
    Copy locked. Compliance OK.·Consent and IP recorded on opt-in.·Amazon policy friendly.
  2. 02

    AI writes your landing

    app.topconcierge.ai/admin/brands/acme-coffee/landing
    AI . per-section copy
    • 01Hero
      queued
      awaiting model.
    • 02VIP benefits
      queued
      awaiting model.
    • 03Story
      queued
      awaiting model.
    • 04FAQ
      queued
      awaiting model.
    writing via grok-4-fast . 24 tok/sCompliance: locked copy0/215 ch
  3. 03

    Buyer scans, opts in

    httpsacme-coffee.topconcierge.ai
    A
    Acme CoffeeVerified seller

    Get 20% off your next bag.

    Enter your email. We will send a magic link to verify and unlock your code.

    Your discount code
    ACME-VIP20
    Auto-applied at checkout. Valid 14 days.
    Magic-link verified · Consent + IP recorded · Amazon-policy-friendly
    9:41
    Camera
    acme-coffee.topconcierge.ai
  4. 04

    AI concierge handles support

    acme-coffee.topconcierge.ai
    A
    Acme CoffeePortland · Est. 2014
    Sign in
    Free shipping on orders over $40·Roasted to order, every Monday.
    Members-only offer

    Get 20% off your
    next bag.

    Single-origin coffee, roasted to order in Portland. Drop your email — we'll send a one-time code good for any 12 oz bag.

    @marcus@gmail.com
    Magic-link verified·Consent + IP recorded on opt-in
    Acme Coffee single-origin bagSingle origin
    Yirgacheffe$22
    Ethiopia · Light12 oz · whole bean
    Fresh batch
    Featured roastsSee all →
    Yirgacheffe coffee
    YirgacheffeEthiopia · Lightblueberry · jasmine
    $22
    Sidamo coffee
    SidamoEthiopia · Mediumcocoa · stone fruit
    $20
    Sumatra coffee
    SumatraIndonesia · Darkearthy · molasses
    $24
    4.8(2,341 reviews)
    Roasted in Portland|Same-week ship|Carbon-neutral
    Acme CoffeeTrained on your FAQ · 24/7
    How long does the concentrate keep?
    Sealed: 90 days from roast. Opened: 14 days refrigerated.From your FAQ
    Ask in any language…
  5. 05

    Survey + insights

    app.topconcierge.ai/admin/overview
    Acme Coffee. last 30 days
    Overviewlive
    Opt-ins
    1,095
    +18.4%
    Survey completion
    73%
    +4.1pp
    Tokens issued
    4,280
    +22.0%
    14.3%redeemed against promo pool
    Redemptions
    612
    +9.7%
    Customer activitylive feed
    all brands
    • marcus@gmail.comredeemed token. 20% off
      2m
    • priya.s@outlook.comcompleted T+3d survey. NPS 8
      14m
    • lee.huang@gmail.comopted in. acme-coffee.topconcierge.ai
      31m
    • ryan.k@hey.comconcierge escalated. refund query
      48m
    • sara.b@proton.meopted in. acme-coffee.topconcierge.ai
      1h
    • j.tanaka@icloud.comcompleted T+3d survey. NPS 10
      1h
    • noah.w@gmail.comredeemed token. 20% off
      2h
    Recent surveysT+3d post-purchase
    NPS
    • marcus@gmail.com
      answered 14m ago
      9promoter
    • priya.s@outlook.com
      answered 2h ago
      8passive
    • j.tanaka@icloud.com
      answered 5h ago
      10promoter
    Last 30 days. all brands. tokens redeemable against your promo-code pool.
The role we play

We’re the top concierge for your buyers.

They already know your product from Amazon. Our job is to level up the experience after the box arrives — make them feel important, give them VIP perks, and answer anything 24/7.

Make every buyer feel important

After they buy on Amazon, they land somewhere that says "you unlocked something extra" — not a second product pitch. Concierge greeting, VIP badge, instant 24/7 help.

Branded VIP unlock · personal, on-brand

Turn one-time buyers into a VIP audience

Opt-ins are yours — first-party email with full consent. Send launches, early drops, and member-only promos without going through Amazon.

Owned audience · CSV export anytime

Answer every question in seconds, 24/7

Your FAQ, return policy, and product docs become an AI concierge that replies instantly in your brand voice. You escalate only the edge cases.

AI concierge tuned to your brand
Built for Amazon
Compliance-safe by design. No review asks, no incentive language, no marketplace messaging.
Concierge onboarding
~48 hours from signed pilot to a print-ready insert in your hand. We do the build with you.
AI-assisted setup
Your branded landing page auto-populates from product info, FAQ, and return policy you already have.
You own the data
We're a processor; you're the controller. CSV export, GDPR-deletable, never resold or shared.
Pilot cohort opens with 3–5 hand-picked brands · results published as we run
Pricing

One-time setup, then a flat monthly.

We build your concierge club, write the AI from your FAQ, and ship it live. After that, a flat monthly per brand — no per-member fees, no revenue cut, cancel anytime.

Starter
$499
per month · 1 brand
+$750 setup· one-time

Stand up your VIP club for one brand. Everything to make Amazon buyers feel important the moment they scan.

  • 1 brand
  • Concierge landing page
  • AI setup from your FAQ + policies
  • VIP opt-in flow
  • 24/7 AI concierge
  • Basic analytics
  • Up to 2,500 opted-in members
Most popular
Growth
Coming soon
$999
per month · 1 brand
+$1,500 setup· one-time

For brands ready to run launches and promos to a real VIP audience — with insight on what actually moves them.

  • Everything in Starter
  • Advanced insights
  • Launch + promo flows
  • Audience segmentation
  • Up to 10,000 opted-in members
Scale
Coming soon
$1,999
per month · higher limits
+$3,000 setup· one-time

For high-volume sellers and teams. Higher limits, multi-workflow support, priority human help.

  • Everything in Growth
  • Priority support
  • Advanced analytics
  • Higher member + send limits
  • Team access
  • Multi-workflow support
FAQ

Frequently asked questions

Can’t find what you’re looking for?

Not in MVP. Amazon's SP-API doesn't expose buyer PII anyway. Order attribution is buyer-self-reported via an optional order-ID field on the opt-in form. Everything else runs entirely outside Amazon.

Launch your post-purchase experience.

Early brands will gain the biggest advantage — the brands that start building a direct relationship with Amazon buyers now will learn faster, support better, and retain more customers.

One email when the next cohort opens. No spam.