Drop a QR card in the box. Buyers scan it, join your VIP club, and get answers from your concierge at any hour. You get their email address and a customer who comes back for the next order.
Trusted by ambitious product brands
Three steps, and after setup it runs on its own.
Enter your brand name and a few product details. The AI writes your whole VIP page in your voice, structured like landing pages that convert. What used to be a marketer's afternoon takes about ten minutes, and you never have to brief a designer.
They find the card in the box and scan the QR code. They enter their email and order ID, claim 20% off their next order, and they're in. That buyer is now a contact you own for life, not just the marketplace's.
Ava, your AI concierge, answers their questions any time of day in your brand voice. A few days later a short survey tells you what they really think and earns them tokens. Those tokens buy real perks, so the more they come back, the more they buy.
Click through the product moments sellers actually use — launch, capture, support, and re-engage.
Track VIP signups, scan-to-opt-in rates, support volume, and live customer activity after the sale.
Overview · all brands
Every order quietly builds your audience, your insight, and your repeat revenue.
Every scanned QR card turns an anonymous marketplace buyer into a named contact on your own list, and they stay there.
Tokens and perks give buyers a reason to come back before a competitor crosses their mind.
Post-purchase surveys and engagement signals reveal what buyers love, what they struggle with, and what to build next.
Ava answers product questions in your brand voice at 2pm or 2am. Nobody waits in a ticket queue.
Real usage feedback surfaces quality issues and feature requests straight from the people using your product.
A VIP club with real perks turns one-time buyers into people who tell their friends and leave reviews without being asked.
One QR card goes in the box. Buyers scan it and opt in. From there Ava answers their questions, runs the surveys, and nudges them toward a second order while you work on the next product.
Repeat-purchase lift vs. brands shipping with no post-purchase touchpoint.
Average AI concierge answer rating from buyers who interacted within 30 days of first scan.
Median time from brand sign-up to first live QR insert, without calling a developer.
Buyer conversations handled across all pilot brands since private beta opened.
A discount gets people to sign up. How you treat them after is what makes them stay, and tell others. That’s what we build for you.
The moment they confirm their email, they land on your branded page and get their 20% code right away. They feel like they joined something, because they did.
A welcome that actually feels like one.
Members earn tokens whenever they do something: answer a survey, refer a friend, chat with Ava. Tokens turn into real rewards like discount codes, early access to launches, and VIP perks.
A reason to keep coming back on their own.
Five ready-made emails (welcome, product tips, survey, reward, win-back) send themselves at the right moment. Every member gets the right message without you lifting a finger.
Set it up once. It runs on its own.
We were shipping 400 orders a week with zero idea who any of those customers were. After the first month with Top Concierge we had 600 opted-in buyers on an email list we actually own. The second-launch pre-sell paid for a year of the tool in week one.
“I tested three different post-purchase tools. Only this one got compliant opt-ins, survived an Amazon policy audit, and didn't require a developer to set up. The AI answers questions I used to spend two hours a day answering myself.”
“The stat that hooked me was a 38% repeat-purchase lift. Ours came in at 41%. The buyers who scan our insert card are genuinely different. They write back, they refer friends, they leave reviews without being asked. It changed how we think about CAC entirely.”
Inserts are allowed. Inserts that buy or steer reviews are not. Amazon draws the line at incentives, and at anything that pulls a customer off its Buyer-Seller Messaging.
In 2021 Amazon suspended more than 200,000 seller accounts over review abuse. A lot of it traced straight back to the wording on product inserts. One bad card can cost you the account.
Once your stock is sitting in a fulfillment center, you can't touch the cards. Kill a promo or sell out, and those inserts keep shipping anyway. Print evergreen copy, nothing that expires.
Top Concierge keeps every insert on the right side of this. The copy is checked and locked before it ever prints.
We hit the same wall every serious marketplace seller hits. You spend real money on ads, fees, shipping, and returns to win one sale. The customer gets the product, then they vanish. You don’t know who they were, or how to reach them again without paying all over.
After 10+ years selling on marketplaces, we stopped waiting for someone to fix it. We built the tool we wished we had: it turns every delivery into a VIP signup and grows an email list that belongs to you, full of people who buy your next product and tell their friends about it.
Add up the ads, the fees, the shipping, the returns. One buyer costs far more than most sellers think. And every repeat sale starts that bill over.
Once a buyer is in your VIP club, reaching them again costs almost nothing. You already did the hard part. Now keep them with offers, tokens, and new launches.
Every buyer who scans joins a list that's yours, not the platform's. Reach them again for pennies, learn what they want, and bring them back for the next launch.
There are no setup fees, no per-member charges, and we take no cut of your sales. Every plan includes your VIP page, the ready-made email sequences, Ava, surveys, and token rewards. Cancel anytime.
Set up your VIP club for one brand. Everything you need to make marketplace buyers feel important the moment they scan.
For sellers ready to run launches and promos to a real audience, and see what works.
For high-volume sellers and teams. Higher limits, more brands, priority help.
Every order you ship is a chance to win a customer for good. It starts with the very first scan, and it compounds with every reorder.
Set up your VIP club in minutes. No credit card required.
The post-purchase experience platform that turns marketplace buyers into loyal community members. 20% welcome discount, VIP loyalty, email marketing, and AI concierge in one.
