Product · How it works
One clear journey after every delivery.
Connect the package to a useful branded experience, invite the buyer to stay in touch, and continue the relationship on your terms.
Set up · 01
Add a QR card to the package
Create insert copy and a print-ready card for your brand, then add it to the packaging your customer already receives.
Welcome inside
Customer journey · 02
The buyer enters your branded experience
A scan opens your concierge page on your own subdomain, with the source attached so you can understand which product and card led them there.
Your brand · ConciergeHow can we help with your new product?SetupCareSupportCustomer journey · 03
They choose to join
The buyer enters their email and confirms their signup. Your configured welcome offer can then arrive in their inbox.
Join your brand community
you@example.comI agree to receive brand emailsConfirm emailEngage · 04
Feedback becomes part of the journey
Send a short survey on the timing you configure and, when enabled, reward completion with tokens for your loyalty experience.
How was your experience?1 of 312345Reward settings are controlled by your brand.
Engage · 05
Continue the relationship
Use scheduled product guidance, promotions, and loyalty messages to stay useful after delivery and bring customers back to your brand.
Welcome and product guidanceSurvey invitationNext launch
See the journey live
Explore it with your own brand and products.
Review the full product or book a walkthrough with the Top Concierge team.